In a move to enhance efficiency, the Employees’ Provident Fund Organisation (EPFO) has revised its procedures to allow for quicker profile updates for its 70 million subscribers. With the new system, members who have their Universal Account Number (UAN) validated through Aadhaar can now update their details such as name, gender, marital status, and more, without uploading any supporting documents.

The change aims to reduce delays and human intervention, allowing almost 45% of requests to be self-approved by the member without requiring employer verification. On average, this change will eliminate a delay of around 28 days that was previously caused by the employer’s approval process for Joint Declarations. For members without full e-KYC, about 50% of correction requests will be approved at the employer level without EPFO’s involvement.

Previously, correcting errors in details like name, marital status, and service information required online requests, supporting documents, and verification by the employer before being forwarded to EPFO. The new process allows members to handle most changes directly, speeding up the approval process.

The updated system benefits around 3.9 lakh members whose requests were previously delayed. Members who can self-approve and have pending requests can now cancel their previous application and approve the changes themselves. Additionally, for UANs issued before October 1, 2017, corrections can now be made directly by the employer without EPFO's approval, simplifying the process further.

This change is expected to significantly reduce the 27% of grievances related to member profile and KYC issues, ultimately leading to faster issue resolution and fewer complaints.