The Reality is Your Buyers are Finding, Researching, and Considering products on their own, often in places that software can’t track.
These places are known as the Dark Funnel and include:
Word-of-Mouth (Influencers and Trusted Peers)
Organic Social Media
Communities (Ex. Slack and Mighty Networks)
Text and Messenger apps
Podcast Content
Video Content
Group Zoom meetups
Private Groups
Industry Events
Before Covid, B2B buyers got most of their information by attending industry conferences, analysts and search.
That’s where they learned about new tools, technology and strategy.