The Reality is Your Buyers are Finding, Researching, and Considering products on their own, often in places that software can’t track. These places are known as the Dark Funnel and include: Word-of-Mouth (Influencers and Trusted Peers) Organic Social Media Communities (Ex. Slack and Mighty Networks) Text and Messenger apps Podcast Content Video Content Group Zoom meetups Private Groups Industry Events Before Covid, B2B buyers got most of their information by attending industry conferences, analysts and search. That’s where they learned about new tools, technology and strategy.
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